Shipping policy
ORDER PROCESSING AND SHIPPING TIMES
Of Moss & Moon works with multiple fulfillment locations. Processing, shipment, and delivery times can therefore vary by product and destination.
The estimated shipping or delivery window displayed at checkout or in your order confirmation applies to your order. If no timeframe is displayed, the order will be shipped within 30 calendar days of purchase unless you agree to a later date.
Business days exclude weekends and United States federal holidays. Delivery dates are estimates and can be affected by carrier delays, severe weather, holidays, customs processing, or other circumstances outside our direct control.
SHIPPING RATES AND DESTINATIONS
Available shipping methods and charges are displayed at checkout based on the products in your cart and the delivery address. If Shopify does not display an available shipping method for an address, we cannot currently ship that order to the destination.
The customer is responsible for any customs duties, import taxes, brokerage charges, or similar fees imposed by the destination country unless checkout expressly states otherwise.
SEPARATE SHIPMENTS
Items within one order may be fulfilled from different locations and may arrive in separate packages or on different dates. Separate tracking information may be provided for each package. You will not be charged any additional shipping amount after purchase beyond the total shown at checkout.
TRACKING
When tracking information is available, it will be sent to the email address provided during checkout. Tracking may take several business days to update after a label is created.
Please review the shipping address carefully before submitting an order. Contact Of Moss & Moon immediately if an address needs to be corrected. Address changes cannot be guaranteed after an order enters processing or fulfillment.
SHIPPING DELAYS
If we learn that an order cannot ship within the timeframe shown when it was purchased—or within 30 calendar days when no timeframe was provided—we will contact you with the revised shipping information and offer the option to accept the delay or cancel the unshipped order for a full refund.
DAMAGED PACKAGES
If a package or item arrives visibly damaged, photograph the outer packaging, shipping label, and item before discarding anything. Submit the photographs and your order number through our Contact page within seven calendar days of delivery: https://shopofmossandmoon.com/pages/contact.
MISSING OR MISDELIVERED PACKAGES
If tracking marks a package as delivered but you cannot locate it, first check the delivery area, household members, neighbors, and any notice left by the carrier. Then contact the carrier directly and submit a request to Of Moss & Moon through our Contact page.
We will help investigate missing or misdelivered packages with the carrier or fulfillment partner. Available remedies depend on the investigation, the circumstances of delivery, and applicable law.
RETURNED, REFUSED, OR UNCLAIMED PACKAGES
Orders returned because of an incorrect or incomplete address, refusal, failure to collect the package, or another customer-related delivery issue may require an additional shipping payment before reshipment. Any refund approved for a returned package may exclude the original shipping charge and return costs, except where prohibited by law.
CONTACT
For shipping questions, please contact Of Moss & Moon through https://shopofmossandmoon.com/pages/contact.